Support
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Recent activity by Support-
How do I delete a journey?
If you wish to delete a journey, follow these steps. From the home screen, go to the "Journeys" page. Navigate through the calendar to select the date of the journey you wish to delete. Select t...
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My vehicle registration number is not recognised
This could be for one of the following reasons: 1. The registration number has been entered incorrectly. Please go through the process again to check. 2. Your vehicle is not from the UK. Unfortuna...
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Where do I tell the app I could charge at home or work?
To set or adjust your charging details, follow these steps: From the menu, go to the "Profile" page. Under "Charging Details", you will see options for "At Home" and "At Work". Ticking either opt...
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Will it drain my data?
No. You can control how data is uploaded and default settings mean that uploads only occur when your phone is connected to Wi-Fi. If you do choose to upload your data over the mobile telecoms netwo...
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How do I delete my account?
If you wish to have your account deleted, please raise a request or e-mail support@ev8-tech.com.
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How often are my results updated?
Your "Switchability" score, "Analysis", "Stats" and "Journeys" are updated after every data upload and process.
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How can I manually push data to the server for analysis?
To manually upload your data, follow these steps: From the menu, go to "Settings". Under "Data Upload", select "Send Data Manually". This will then upload and process any data that hasn't yet been...
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How can I turn off data upload on Wi-Fi only?
By default, we will only upload your data when your phone is connected to Wi-Fi. If you wish to turn this off, follow these steps: From the menu, go to the "Settings" page. Under "Data Upload", un...
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Where can I view when my data was last uploaded?
To view when your data was last uploaded, follow these steps: From the menu, go to the "Settings" page. Under "Data Upload", "Last Upload" will show when your data was last uploaded to the EV8 ser...
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How often is the vehicle list updated in the EV Options page?
We update this list once a quarter to ensure the latest EVs are included.